So I'm in the pre repair inspection and I am going through the list and I am confused by the headlight checkbox. I mean, I see what looks like a headlight, it's not on, is there a test procedure? Not knowing the answers to these questions I checked it as needing repair. Also with the stem which was loose and the bell which was jammed against the brain, not allowing it to chime. I took it home, repaired the bell and stem and messaged my mechanic on boarding contact first thing in the morning about the light. No reply. I'm pretty sure it's a person, perhaps it's a bot. Around lunch I contacted support through the app, for some reason the reply went to my email address instead of the app. I didn't realize anyone had replied until hours later and the ticket was closed. I was able to learn that the headlight doesn't come on in mechanic mode. I still don't know if there is a test procedure I am supposed to perform or if I should just release the scooter or drop it off at one of these storage units or wherever it is you bring these for more serious repairs.
When I realized I had missed the reply and the ticket was closed, I tried making a new support request, I was greeted but then the line went cold. I picked the scooter up at 9:30 on Tuesday and it's about 4pm on Wednesday, so I have about an hour to release it to get paid. 5pm comes and goes, I have tried messaging the support chat, replying to the emails, calling the rider support number (I know mechs/chargers are not supposed to use this number) and just nothing. I don't know if my messages are getting through or not. I send one final message explaining my trouble contacting support, with my phone number so they can get in touch to sort this out.
So far I would have to say my experience as a mechanic has been disappointing, I'm hoping it's just startup hiccups and this will become more streamlined, I think this could be a really nice side income. Working on the scooters is enjoyable and with a bit of practice you could get your repair times down and make a decent hourly.
So in conclusion, the scooters are good quality and a pleasure to work on, the app and support section, I would describe it as a beta version. It would be nice to get an introductory call and a point of contact, maybe they don't have enough staff yet for this. Also, I am still wondering where the drop off location for very damaged birds. I think the platform has potential, I'm hoping it is successful.