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#1733
Lime sent the email below to me recently. In it they introduce a new policy suspending Juicers from charging any Ninebot battery. Apparently they have been known to catch fire!

It's nice to see Lime get in front of this but doesn't Bird have the same scooters in there fleet? Why haven't we heard anything from them?

If you wind up charging a Bird Segway Ninebot scooter in your house make sure to keep an eye on it.
Juicer Community,

Whether it’s collecting the scooters on the street or taking the scooters to charge in your own home, your safety is incredibly important to us.

We also believe it’s our obligation to consistently be transparent, as has been our core value since day one, which is why we’re making all of you aware of a potential issue that has developed in a very small percentage of our scooter fleet, and what we’re doing to fix it.

In August of this year we learned of a potential issue with some Segway Ninebot scooter batteries, a manufacturing defect that resulted in several isolated instances of battery smoldering. Although it only affected less than 0.01% of all Harvests, we took this issue very seriously.

Immediately upon learning of the defect, we worked with Segway Ninebot to create a software program to detect potentially affected batteries. As soon as the algorithm identified an issue, these scooters were ineligible to be Harvested by Juicers or for riders to take trips. This measure was successful at preventing incidents until recently when we received an unconfirmed report that another Segway Ninebot scooter model may also be vulnerable to battery failure. Rather than wait for more information, we are taking immediate steps to fix the situation and have outlined our complete efforts on our blog here.

In addition to these previously installed precautions, and because safety is our number one priority, we are immediately suspending Juicers from charging any Ninebot battery until we learn more about recent claims made about Segway Ninebot batteries.

Effective immediately, all Segway Ninebot scooters will now only be charged at Lime’s scooter storage facilities and charging at homes will be temporarily suspended.

We are so grateful for your support and care deeply about your safety. If you have questions or concerns about safety at Lime, please do not hesitate to contact us by clicking here and writing “safety” in the subject line.

Sincerely,

The Lime Juicer Team


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By Edmund
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#1736
In this Slate article Bird is quoted saying none of their Segway Ninebot scooters were impacted. I’m finding that a little hard to believe...
Bird, another leading scooter company, also uses a variety of manufacturers for its vehicles, and that list includes Segway Ninebot. In a statement to Slate on Wednesday, Bird said it had reached out to the manufacturing company to confirm that its own scooters were free from the defects reported in Lime’s early model vehicles. “We have conducted our own initial investigation of the reported claims and believe that none of the vehicles Bird purchased from Segway Ninebot are affected,” a spokesperson wrote.



#1802
ralphnatlga wrote:
Sat Nov 03, 2018 1:47 am
OK-SO THE DANGEROUS LIMES WILL NOT BE AVAILABLE TO TAKE HOME AND CHARGE or CAUSE A FIRE at your home or apartment-what about those birds-are they on the street to take home???
Pretty much....

Lime Segway scooters are 100% bad, don't charge these.

Bird Segway scooters are 100% all good, no need to worry about them burning down your house.

This is a very sketchy response by Bird. Their is obviously something wrong with all Segway Ninebot scooters. If nothing is wrong with Bird's scooters they need a formal, detailed response of why they missed this recall. Without this they are giving the impression they are ignoring the problem.

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